Terms and Conditions
TERMS AND CONDITIONS
When you make a booking you are entering an agreement with us. Please read our terms and conditions of booking below.
The price includes accommodation and breakfast. We accept the following forms of payment as a deposit; cash, cheque, payment via BACS transfer. The final balance is payable either by cash or via BACS transfer.
Once you have booked your stay, our agreement is a legal contract and any deposit that you may have paid is non-refundable or transferrable. If you need to cancel, please contact us immediately. For stays on a Friday/Saturday, Bank Holidays, during special events and the peak holiday season of June – September any cancellation within 28 days of arrival will attract a charge of equivalent to the full cost of your stay. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount of the stay that you booked. All cancellations are subject to a £10 administrative fee. You may wish to take out cancellation insurance which can be obtained from any good broker.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control, in this event any deposit paid would be refunded to you. Our liability would not extend beyond this refund.
ARRIVAL AND DEPATURE
Standard check in time is between 15:00 and 17:00 on arrival date, check in outside this time is available by pre arrangement. Check out is by 10:30 on departure date.
Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We may not normally charge for minor breakages, but we may make an additional charge to you for repair or making good if the damage or breakage is deemed as significant by Cliff View, we may also make an additional charge if you did not report any damage.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any data gathered during the course of this booking may be held on computer.
We look forward to welcoming you to Cliff View, Sandsend.
BOOKINGS AND PAYMENT
For all bookings we require a deposit of nights accommodation to confirm the booking. You must make ensure that this reaches us by return from when you made your booking. We will acknowledge receipt of your deposit and confirming the outstanding balance.
Pets are not permitted.